Introduction

In the past few decades, private-sector and governmental organizations have become increasingly interested in using formal methods to improve their own performance. In the private sector, quality-based management systems¹ that highlight customer priorities and seek to align production processes to s...

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Published in: Analyzing the Operation of Performance-Based Accountability Systems for Public Services p. 1
Main Authors: Frank Camm, Brian M. Stecher
Format: Book Chapter
Language: English
Published: RAND Corporation 08-11-2010
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Summary: In the past few decades, private-sector and governmental organizations have become increasingly interested in using formal methods to improve their own performance. In the private sector, quality-based management systems¹ that highlight customer priorities and seek to align production processes to serve those priorities in a more cost-effective manner were initially developed in Japan. They began to spread to American companies in the 1980s, and now they are applied in almost all types of commercial industries and corporate settings through such techniques as lean production and Six Sigma. As interest in privatizing traditionally governmental activities grew in the 1980s, public-sector organizations
ISBN: 9780833050045
0833050044
DOI: 10.7249/tr853.8