Introduction

Ask people what they want from the public money that is spent on health care and education, and the answer will be simple: a good service. Sometimes they will add that they would like this service to be on their doorstep: a good, local service. A high-quality local school; a caring, responsive, fami...

Full description

Published in: The Other Invisible Hand p. 1
Main Author: JULIAN LE GRAND
Format: Book Chapter
Language: English
Published: Princeton University Press 01-10-2009
Subjects:
Online Access: Get full text
Summary: Ask people what they want from the public money that is spent on health care and education, and the answer will be simple: a good service. Sometimes they will add that they would like this service to be on their doorstep: a good, local service. A high-quality local school; a caring, responsive, family doctor; a top-class district hospital. This short book is about how these aims can best be achieved. It examines four means of doing so: trust, where professionals, managers and others working in public services are trusted to deliver a high-quality service; targets and performance management, a version
ISBN: 0691129363
9780691129365